Once we have sent out your order or you have collected it, you may return the goods for a full refund, without giving a reason, provided the goods are with the original packaging and unused. You must contact us within 14 days of receiving your order to arrange this and you have another 14 days further to ensure the goods are returned to us to receive the refund. Chandlers does not currently offer free returns, so you must return at your own cost.
Refunding delivery cost; you will receive a refund for the standard delivery cost only.
All refunds will be issued within 14 days of receipt of returned goods. Credit/Debit card transactions will only be credited to the original card used.
NB. There are some products that we cannot accept back because of their perishable nature including cement and plaster.
Please advise your branch by 1pm the day before if you need to cancel or re-arrange your order. Once goods are loaded to our lorries cancellations or rearrangements may be subject to an administration charge.
Click and Collect orders can be cancelled at any time prior to the scheduled collection.
If Click and Collect orders are not collected within 2 days they will be returned to stock and your account will be refunded/credited within 7 days.