Call & Collect

How to use our Call & Collect service

We are offering a Call & Collect service at some of our branches as shown below:

Please make sure you follow the new procedures for collecting your order:

Telephone your usual branch with your order 

Please be patient if the phone is not answered immediately as we are experiencing a high volume of calls  

Make sure you plan ahead and order everything you need well in advance. In order to keep things running smoothly it may not always be possible to add things to your order when you arrive in branch

Make a note of your allocated collection slot

Due to the number of orders we are currently experiencing, collections are unlikely to be possible for the same day

Please arrive at the branch on time – if you do not arrive on time it may not be possible to load your order

On arrival the gate may be shut and you will be expected to wait outside. Our staff will instruct you regarding what to do next  

You may be asked to proceed to a marked parking bay 

At all times follow the signs and listen to instructions 

Please arrive at the branch on time

Staff will check your name and order details before loading

Remain a safe distance from our staff whilst loading takes place 

Staff will verbally check that the order is complete – ensuring a contactless process 

Leave the branch as safely and as quickly as possible by the designated route where appropriate