FAQs

Frequently Asked Questions

I already have a trade account with you, can I use it online ?

Yes! Link your account at https://chandlersbs.co.uk/customer/account/login/ and click link account.

If you have any issues, please contact us at https://chandlersbs.co.uk/contact-us

How do I open a trade account ?

Trade accounts can be opened at https://chandlersbs.co.uk/trade

I want to change something on my web order ? Can I do that ?

Of course! Please contact the branch your order went to. You should be able to find this in your confirmation email. If you can’t find this information, please contact us (https://www.parkerbs.com/contact-us)

I would like to cancel my web order.

Please contact the branch your order went to. You should be able to find this in your confirmation email. If you can’t find this information, please contact us (https://www.parkerbs.com/contact-us)

I can’t find an invoice I am looking for on my account.

Please contact us at https://chandlersbs.co.uk/contact-us and let us know which invoice is missing.

I have not seen any confirmation of my order. Is it coming ?

Please contact us at https://chandlersbs.co.uk/contact-us and we will be able to confirm that your order has been received.

I want to return/refund one of the items on my delivered/collected order.

Please contact the branch your order went to. You should be able to find this in your confirmation email. And let them know which item you would like to

When can collect my order ?

Same day collections are available for all orders placed before 3pm.

Our branches will aim to have your order ready after 2 hours, this may not be possible at all locations, if your order is particularly urgent, please make this known to the branch handling your order by using the notes section during checkout online.

Please remember to bring with you the following when collecting:

Email order confirmation & the payment card you used to place the order.

Please contact your order branch for more information.