Delivery & Collection

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DELIVERY CLICK + COLLECT
Deliveries via our fleet of lorries are made Monday to Friday, excluding Bank Holidays. On receipt of your order we will contact you to discuss delivery; deliveries are usually made 48 hours after receipt of the order but for non-stock/special delivery items we will need to discuss lead times and access requirements. Small items may be sent directly via courier. •  Same day collections are available for all orders placed before 3pm
•  Once your order has been submitted you will receive an order confirmation
•  When your order has been picked ready for collection you will receive a ‘Ready for  Collection’ email confirmation
•  FREE DELIVERY for all Credit Account customers •  Our branches will aim for to have your order to collect ready within 2 hours, this may not be possible at all locations
 For all other customers, delivery charges are as follows: •  Occasionally some bulky, fragile and/or perishable products may not be picked until you arrive to collect your order in order to minimise the risk of damage
•  FREE DELIVERY for orders over £200 + vat for ALL customers •  Bulky, fragile and/or perishable products may not be picked until you arrive to collect your order in order to minimise the risk of damage
•  Orders under £200 are subject to £10 delivery charge + vat •  Click + Collect orders are subject to the availability of the stock at the nominated collection branch
  •  On arriving, please go to the trade counter and show your order confirmation and ID to receive your loading ticket, you will be directed to the collection point
•  You will be unable to get same day collection if your order is placed after 3pm. Your order will be ready next day. These orders will be made available from 9.30am the following morning
Please remember to bring with you the following when collecting your order:
•  Email order confirmation
•  Payment Card
Orders that remain uncollected after 2 days will be returned to stock, and after 7 days refunded to your account.
You cannot place an order for delivery and collection in the same order (same transaction).
You can only place a collection order (same transaction) with one branch at a time. You cannot split orders (transactions) between branches.